Support
Help,
without the maze.
A real person reads every message. Here is how to reach us and what to include.
contact@aamdm.com
For questions, issues and requests. Do not send passwords or secrets by email.
Hours
8:00–21:00 GMT+7, every day. Messages sent outside these hours are answered the next time we are open.
Response targets
What to expect
- First response within one business day for early-access customers
- Other inquiries are answered as quickly as we can
- These are targets, not a contractual service level
- Security reports follow our disclosure policy
Helps us help you
What to include
- Your organization name and the email you use with AAMDM
- What you were trying to do and what happened instead
- The device model, operating system version and, if relevant, the serial number
- The time (with time zone) it happened
- Screenshots or error messages, with passwords and tokens removed
Before you write, these may answer it: setup guides, FAQ, glossary.
Not a support question?
To talk about your fleet, early access or pricing, contact sales.